Common questions and answers about mobile unlocking.

  • Why would I want to Unlock my mobile?

    Unlocking a mobile phone is simply removing it's SIM card restrictions, allowing the phone to use virtually any SIM card from any network in the world. This is turn has these benefits:

    • Increased value. Most unlocked mobiles will sell for more as the person who's buying it isn't restricted to the network your phone was on.
    • Freedom Abroad. Instead of paying expensive roaming charges from you home network provider, why not buy a local pay as you go SIM card and pay much less per minute. (Check rate before hand)
    • Change Network. If you like your mobile and don't want to change it just yet or just have an old phone in the drawer you'd like to use again. Unlock it to swap networks.
  • My mobile isn't listed, can you unlock it?

    We're adding to our model & network range all the time, please send us the make, model and network it's locked to using our contact form and we'll let you know immediately.
  • Do I need a cable or software?

    No, Unlocking is done remotely, we'll calculate a special unlocking code and send it you with some detailed instructions.
  • Isn't it illegal?

    No, unlocking your mobile phone is completely legal. Confusion can arise between the terms 'unlocking' and 'unblocking', which mean different things.
  • How do I use your unlock codes?

    Detailed instructions about how to unlock your mobile will be sent to you once payment is complete. We also have a 'How To Unlock' help section here.
  • Why do some models say instant and others a few days?

    Unlocking codes that are are instant are usually calculated in-house. Others we source elsewhere & and these are the ones that take a few days. Please be patient, we will notify you when the codes are ready, even if we're unsuccessful.
  • Can you speed up the delivery of my codes?

    Alas no, we'd love to be able to send them all instantly. The codes, 99% of the time, arrive no later than stated when you buy them. If it says between 1-3 days then it could be 5 minutes or 3 days. Please be patient, it'll be worth it!. We're sure it's still quicker than asking your network to do it!
  • Can I trust your codes?

    Yes. The unlocking codes we provide are professionally sourced or calculated & NOT produced from a random number generator!
  • I've tried other unlocking codes

    If you have tried an unlocking code from another website and it didn't work, you may have inadvertently blocked your phone from being unlocked. Our service more than likely wont be able to help you. Please email us just in case?
  • What's your refund policy?

    If in the unlikely event we cannot source an unlocking code for your device then we will issue a full 'no quibble' refund. In fact you will be give a button in your email (or the status page) offering the refund. However if we do provide an unlocking code and in the unlikely event it doesn't work, we will require photo proof that the phone still locked to the network. (IE take a picture and email it to us)
  • Will the unlock alter any of my personal settings?

    No, the unlock will not alter anything like Contact list, SMS messages, emails, bookmarks, ringtones, etc etc. It just removes the SIM's restrictions.
  • Can I unlock more than one mobile at once?

    Yes, the system can upload 100 unlock requests in one go! If you have more than 15-20, please contact us for a bulk deal.
  • What is a PUK code?

    If you see this message, it means your phone is asking for a 'Personal Unlocking Key'. This is a mobile phone security that protects your SIM. PUK codes are usually needed after a SIM Card PIN has been entered incorrectly too many times. You can normally get this from your network provider.

    Sadly this isn't something we can provide, but once you've entered the PUK, you will be able to use your unlocking code.